Embedded Files
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How to Calm an Irate Customer Course - vILT Sample
Design Document
Design Document
This design document was created so I could understand the big picture of the project. This helped me understand what the learners needed to know and how we were going to achieve this.
Tools Used: Microsoft Word
PowerPoint Slide Deck
PowerPoint Slide Deck
This is the How to Calm an Irate Customer Slide desk. This included notes for the facilitate. It includes all activities and content for the facilitate to teach successfully in a virtual instructor led environment.
Tools Used: Microsoft PowerPoint and Canva
Facilitator's Guide
Facilitator's Guide
This document has everything a facilitator and producer will need to successful run the How to Calm an Irate Customer course effectively.
Tools Used: Microsoft Word
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